Frequently Asked Questions (FAQ)

Gulfstream Tropical Aquarium, Inc. | B2B Wholesale Distribution

Account Registration & Eligibility

1. Does Gulfstream Tropical Aquarium sell directly to the general public or hobbyists?

No. Gulfstream Tropical Aquarium, Inc. operates strictly as a B2B wholesale distributor. We do not sell to retail consumers, individual hobbyists, or the general public. We exclusively serve verified commercial businesses, including brick-and-mortar pet stores, aquarium maintenance companies, public aquariums, and commercial aquaculture farms.

2. How do I open a B2B wholesale trade account?

To apply for a trade account, complete our online wholesale registration form. You must provide your legal business name, contact information, physical store or office address, primary business type, a valid State Resale Tax Certificate, and keep a valid payment method on file (credit/debit card, bank account).

Please note: We prioritize physical brick-and-mortar retail stores, active maintenance operations, and commercial facilities. We do not supply purely e-commerce or online-only resellers without explicit, prior written authorization from our manufacturing partners.

Wholesale Catalog & Product Capabilities

3. What products, livestock, and supplies does Gulfstream supply to businesses?

We maintain a comprehensive, one-stop wholesale inventory designed to keep commercial operations fully stocked:

• Freshwater & Marine Livestock: Ethically sourced freshwater tropical fish, saltwater fish, corals, and marine invertebrates.
• Live Feed & Specialized Nutrition: Fresh shipments of live blackworms, live brine shrimp, ghost shrimp, tubifex, as well as frozen and dry commercial diets.
• Aquatic Plants & Water Gardens: Live underwater freshwater plants, live rock, marginal pond flora, and water garden species.
• Dry Goods & Equipment: Glass aquariums, commercial filtration, water conditioners, medications, electronics, sea salt mixes, and media substrates.

4. Which major manufacturer brands do you carry?

We distribute over 30 leading industry brands, giving your store direct wholesale access to top-tier product lines. Our catalog includes:

• Seachem
• Hikari
• CaribSea
• Reef Nutrition
• Fritz Aquatics
• Aquael
• San Francisco Bay Brand
• Ista
• Mag-Float
• CoralVue
• Aperture Pet & Life lines …and many more.

5. Can Gulfstream source products or livestock not currently listed in your catalog?

Yes. If you require a specific item from one of our partner brand catalogs that is not regularly stocked in our Dania Beach warehouse, we can process a Special Order. Special orders require upfront payment, are non-refundable, and cannot be canceled or exchanged once processed by the manufacturer. Please verify exact specifications with our sales team prior to ordering.

Ordering, Shipping & Route Delivery Logistics

6. How do I place a wholesale order with Gulfstream?

Registered wholesale account holders can place orders quickly and conveniently online through our website, over the phone with an account representative, or via email directly to our Dania Beach, FL fulfillment team.

7. What are your Florida weekly route delivery schedules and cutoff times?

We operate dedicated, climate-controlled delivery routes across Florida to ensure fresh, stress-free delivery of livestock, plants, and supplies:

• Miami (Monday Route): Order cutoff is 11:00 AM Monday.
• Hialeah & West Coast (Naples / Tampa / Orlando – Tuesday Route): Order cutoff is 2:00 PM Monday.
• West Palm Beach (Wednesday Route): Order cutoff is 2:00 PM Tuesday.
• Broward & North Florida (Ft. Pierce / Daytona / Jacksonville / Gainesville / Ocala – Thursday Route): Order cutoff is 2:00 PM Wednesday.
• Miami (Friday Route): Order cutoff is 2:00 PM Thursday.

Important Live Plant Cutoff: To ensure fresh weekly fulfillment, all live aquatic and water garden plant orders must be placed before 12:00 PM (noon) Eastern on Tuesday.

8. My business is outside of Florida—do you ship nationally and internationally?

Yes. Beyond our local South Florida delivery routes, Gulfstream ships across the United States, Canada, and Mexico. Depending on livestock sensitivity, destination, and urgency, we offer flexible fulfillment via U.S. freight, UPS or FedEx. For international orders, we can seamlessly coordinate delivery to your designated freight forwarder located within our Florida service area.

Business Policies, Returns & Claims

9. What is your return and exchange policy for wholesale goods?

• Unopened Products: Resalable, unopened dry goods in original packaging may be returned or exchanged within 48 hours of delivery.
• Open-Box Items: Open-box items in resalable condition are subject to administrative review and a 10% restocking fee.
• Defective Products: Defective or malfunctioning electronics and equipment are covered under manufacturer warranties; please contact the brand manufacturer directly for warranty claims.
• Special Orders & Live Items: Special order items are non-returnable, non-refundable, and non-exchangeable once confirmed.

10. How are livestock and live plant claims handled upon arrival?

All live shipments are backed by our professional packing and bio-security protocols. In the rare event of a Dead On Arrival (DOA) shipment via route delivery or freight, commercial account holders must notify Gulfstream within our designated claim window with photographic verification to receive account credit.

Location & Contact Information

Gulfstream Tropical Aquarium, Inc.
Facility Address: 490 SW 9th St, Dania Beach, FL 33004
Business Model: B2B Wholesale Only (Trade License & Resale Certificate Required)
Service Areas: South Florida local delivery routes, nationwide U.S. freight, UPS or FedEx.