Shipping & Delivery
Shipping & Delivery Policy
Effective Date: August 27, 2026
This Shipping & Delivery Policy applies to all wholesale purchases from Gulfstream Tropical Aquarium Inc. (“Gulfstream,” “we,” “us”), located at 490 SW 9th St, Dania Beach, FL 33004. By placing an order with us, you (“Buyer”) agree to the terms below.
1. Wholesale Accounts Only
Gulfstream is a commercial B2B wholesaler serving verified businesses such as retail pet stores, public aquariums, and research facilities.
2. Freight, Packing & Material Fees
Note: All packing and materials fees listed below are subject to change without notice.
Carriers: Shipments that are not on our local delivery routes are fulfilled via standard commercial carriers (primarily UPS or FedEx).
Dry Goods:
- Free Freight: Applies to orders of $500.00 or higher.
- Exclusions: Free freight does not apply to heavy or oversized items (e.g., aquarium salt, substrate, liquid gallons). Standard rates apply.
- Out-of-State Shipments: Please call +1 (954) 927-9300 for a custom freight quote prior to ordering.
Frozen Food:
- Freight is charged on all frozen orders.
- Materials: Dry Ice: $3.00/lb | Gel Packs: $1.00/unit | Additional charges apply for Styrofoam liners and outer shipping boxes.
Live Stock & Plants (Freshwater/Saltwater Fish, Brine, Blackworms, Ghost Shrimp, Aquarium & Water Plants):
- Freight is charged on all live animal and plant shipments.
- Materials: Styrofoam Box: $12.00/unit | Small Shipping Box: $2.60/unit | Large Shipping Box: $2.75/unit.
- Plant Order Cutoff: Orders containing live aquarium or water plants must be placed no later than 12:00 PM (noon) Eastern on Tuesdays. Orders placed after this cutoff time will not be processed until the following cycle due to strict availability restrictions imposed by our nurseries and growers.
3. Local Truck Delivery & Route Minimums
Delivery Minimum Fee: A $30.00 fee applies to invoices for route delivery orders that do not reach our required order minimum.
Delivery fees and route schedules vary by location. Contact us prior to ordering so we can confirm your specific route details.
4. Live Arrival Guarantee & Claims
- 4-Hour Claim Window: Inspect all live and frozen goods immediately upon arrival. Any Dead on Arrival (DOA) claims or package damage must be reported in writing within 4 hours of carrier delivery.
- Requirements: Clear photo/video proof of deceased livestock in unopened original bags is required.
- Terms: Approved claims are issued as store credit only (excluding shipping/packing fees). Guarantees are void if the carrier is delayed due to an invalid address or an unattended delivery attempt.
5. Title & Risk of Loss
All shipments are FOB Dania Beach, FL. Risk of loss passes to the Buyer once handed over to the carrier or route driver. Gulfstream is not responsible for weather delays, carrier disruptions, or airline delays.
Contact Us
Phone: +1 (954) 927-9300
Address: 490 SW 9th St, Dania Beach, FL 33004