Return Policy

B2B Wholesale Purchase & Return Policy

Gulfstream Tropical Aquarium Inc. · 490 SW 9th St, Dania Beach, FL 33004

Overview

As a wholesale B2B distributor, GULFSTREAM TROPICAL AQUARIUM INC. (“Company,” “we,” or “us”) provides products exclusively for commercial, resale, or institutional use. By placing an order with us, you agree to the terms below. Please inspect all shipments immediately upon arrival.

How to Initiate a Return or Claim

1. Contact Customer Service: Call us within 48 hours of delivery to request a Return Merchandise Authorization (RMA). Unsolicited returns without prior authorization will be refused.
2. Provide Details: Have your invoice number, product item numbers, and detailed reason for the claim ready.
3. Pack & Ship: Securely pack the authorized items. Returned goods must arrive back at our Dania Beach, FL warehouse in sellable condition (unless explicitly authorized otherwise).

Product Category Guidelines

• Dry Goods & Perishable Date Items (e.g., Fish Food): Returns or exchanges must be reported within 48 hours of delivery. We only accept unopened products with intact factory seals. Returned items found to be near expiration or expired will be rejected without credit.
• Open-Box Items: Returns on opened items (in original, good condition) are evaluated at our sole discretion within 48 hours of delivery and are subject to a 10% restocking fee.
• Refrigerated & Frozen Products: No returns, exchanges, or credits of any kind are accepted on refrigerated or frozen items once they leave our facility or delivery vehicles.
• Defective or Malfunctioning Goods: Manufacturer warranties cover defective equipment and electronics. You must contact the manufacturer directly for troubleshooting, parts, or exchange requests.
• Special Order Items: Items designated as “Special Order” are non-cancellable, non-returnable, and non-refundable once the order is placed. You are solely responsible for verifying specifications prior to ordering.

  Special-Order Product Terms & Conditions

  • Final Sale & Product Variance: All special-order products are final sale and are non-returnable unless they arrive defective. Please note that return instructions, handling requirements, and claim guidelines may vary depending on the specific product or source (such as differing vendor or manufacturer policies).
  • Immediate Inspection Guidelines: We strongly advise that you inspect all packages immediately upon arrival. You must take photos or video prior to opening the package to capture the exact condition of the exterior delivery packaging.
  • Reporting Window & Evidence: Any defect claims must be submitted within a strict 48-hour window from the time of delivery. Clear photo or video evidence of the issue, along with documentation of the packaging, may be required to validate the claim.
  • Prior Written Authorization Required: Under no circumstances should any special-order product be shipped back to us or the sender without obtaining prior written authorization. Unauthorized returns or shipments sent back without prior approval will be refused and will not qualify for a replacement, credit, or refund.

B2B & Legal Terms

• Shipping Territory: We sell internationally, but physical order fulfillment and delivery are strictly restricted to address locations within the State of Florida.
• Inspection & Restocking Fees: Credits are issued only after goods are received and inspected at our Dania Beach facility. Freight charges on non-defective returns are the responsibility of the buyer.
• Discretionary Approval: We reserve the right to inspect, deny, exchange, or credit any return on a case-by-case basis.
• Limitation of Liability: To the maximum extent permitted by law, our liability is strictly limited to the purchase value of the product in question. We are not liable for consequential, incidental, or lost-profit damages (including loss of livestock).
• Governing Law: This policy is governed by and construed in accordance with the laws of the State of Florida. Any legal action or proceeding arising under this agreement shall be brought exclusively in Broward County, Florida.